Overall Benchmark Process

Decide issues to Benchmark	costs, customer service, safety
Select Team
Develop Model
Identify Key Variables & Activities	using model
Select Measures to Benchmark	selection based on both impact and potential for improvement

Select Benchmark Sites	sites will have excellent performance in selected measures different industries
Define Benchmark Questions
Gather Data	very focussed visits to selected benchmark sites
Determine Performance Gaps	interpret data from site visits
Plan Measures to Close Gaps	include time frames